Public Hearing on CenturyLink Telephone Service

Public Hearing on CenturyLink Telephone Service
Notice of Public Hearing:

The Communications Workers of America (CWA) filed allegations with the Minnesota Public Utilities Commission (PUC) that CenturyLink failed to meet telephone service quality standards, included but not limited to:

• Delays in service installations, upgrades, and repairs
• Maintenance of equipment
• Service interruptions

The PUC referred the matter to the Minnesota Office of Administrative Hearings for a contested case proceeding to examine service quality concerns raised by the CWA. This proceeding relates to telephone service and does not relate to broadband/internet services.

In-person and virtual public hearings will be held to listen to comments from members of the public and answer questions. Comments are encouraged to discuss CenturyLink’s performance related to telephone service. All comments received during these hearings will be considered by the PUC when final decisions are made. Public hearings will be held:

Friday, July 21st at 10:00 AM virtually.
Monday, July 24th at 6:00 PM virtually.
Wednesday, July 26th at 6:00 PM at Southwest Minnesota State University.

The Commission values all comments. Specific to this issue, effective comments provide information on areas where CenturyLink failed to meet telephone service quality standards.
Public comment is open until August 31, 2023, at 4:30 p.m. Submit comments three ways – online, email or US mail.
• Online:
• Email:
• US mail: Consumer Affairs Office/Minnesota Public Utilities Commission
121 7th Place East, Suite 350
St. Paul MN 55101

For more information
If you have questions on the project, or how to participate, please contact Sally Anne McShane at 651-201-2224 or or Marc Fournier at 651- 201-2214 or

Full Case Record
To see all documents filed in this matter, visit Select Go to eDockets Project Database, enter the year (20) and the docket number (432), and select Search.