Marshall Area Senior Citizens, Inc. Code of Conduct
We hope that you will find the Adult Community Center a friendly place where you come to recreate, socialize with others, access helpful services and find intellectual stimulation. Volunteers and staff are available to assist you at any time.
The Marshall Area Senior Citizens, Inc Code of Conduct was established to ensure a warm and supportive environment for all who participate and work at ACC. We hope these guidelines will allow participants to feel at ease, create an enjoyable atmosphere for all, and maintain the facility for the entire community.
We aim to practice appropriate measures when handling patron misconduct. In keeping with that policy, all groups and individuals are expected to adhere to the Marshall Area Senior Citizens, Inc. Code of Conduct when participating in programs, taking advantage of services or otherwise using the facilities. MASC and ACC reserve the right to remove individuals from facilities or programs by assigning clearly stipulated periods of suspension. Suspension or expulsion of a member or visitor may be initiated and enforced by the Executive Director or his/her representative following the Member/Visitor Expulsion procedure.
Conduct causing such action may include one or more of the following violations, but may not necessarily be restricted to same:
• Profane language.
• Disruptive behavior.
• Disregard for fellow members, staff and/or volunteer leadership.
• Willful destruction of property (building and/or furnishings).
• Bringing or consuming alcoholic beverages or illegal drugs on the premises. No alcoholic beverages are allowed on premises without a city liquor license.
• Inappropriate touching of staff, volunteers or another member or visitor.
• Inappropriate comments that are derogatory or demeaning that are not welcomed.
• Constantly "picking on" or badgering another (bullying).
• Smoking only in designated area outside the building, and use the disposal container.
• Inappropriate Racial, religious or sexual harassment of Center participants or staff.
• Inappropriate dress.
• Lack of personal hygiene or wearing of clothing that constantly is in need of cleaning (This is a particularly sensitive area and there may be extenuating circumstances. Finances maybe a problem or there may be certain health issues, etc. Referral to the Social Services or Public Health may be necessary).
• Coercing others to give him/her money or rides.
• Possession or use of a dangerous weapon is prohibited on City property. This includes employees with valid permits to carry firearms.
• Threatening someone with bodily harm.
• Violation of any federal, state, county or city laws and ordinances.
• If a caregiver accompanies you at ACC, he/she must remain with you during program hours.
• Do not touch or move other people’s personal items without the owner’s permission. If you find something that you think may be lost or abandoned, notify staff. ACC is not responsible for lost or stolen property.
• Respect the bathrooms by cleaning up after use, flushing toilets, and notifying staff of any issues for correction.
• Do not leave or store personal possessions at ACC.
• The Adult Community Center hours of operation are from 8am to 4:30pm and must be vacated promptly prior to the 4:30pm closing. Unless you have received prior permission from ACC staff to stay longer.
• No burning of candles, incense, etc.
Suspension/Expulsion Procedure
Should staff become aware of or observe inappropriate behavior in the Senior Center or sponsored event, they are to follow the following steps:
Verbal Warning
• Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. This step is considered a verbal warning that the behavior displayed is unacceptable and cannot occur again.
• Step 2: If the person's behavior continues, staff has the authority to direct the person to leave the building immediately. If the person chooses not to leave the building voluntarily, there will be no other choice than to enforce their removal by calling law enforcement for assistance.
Written Warning
A written warning may be issued if behavior persists on a separate occasion.
• Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. The conversation will be put in writing, and a copy given to the individual.
• Step 2: If the person's behavior continues, staff has the authority to direct the person to leave the building immediately. If the person chooses to not leave the building voluntarily, there will be no choice other than to enforce their removal by calling law enforcement for assistance.
INCIDENTS OF IMMINENT DANGER
Handle imminent danger to persons or property as a police matter. When appropriate call 9-911 to protect the safety of participants and staff at the Center.
Membership Revocation
A membership revocation may be issued if behavior persists on a separate occasion.
• Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. The conversation will be put into writing, and a copy given to the individual.
• Step 2: If a person's behavior persists, but on a third occasion from the original verbal warning, staff is authorized to issue a revocation of membership to the individual and may direct them to leave the building immediately.
• Appeals Process In the event of a member's revocation of membership, he or she may appeal this decision to the MASC Board by submitting a written request to be placed on the agenda for a closed session. The board will review the case, hearing from both the member and staff. The board decision is final.
The Marshall Area Senior Citizens, Inc Code of Conduct was established to ensure a warm and supportive environment for all who participate and work at ACC. We hope these guidelines will allow participants to feel at ease, create an enjoyable atmosphere for all, and maintain the facility for the entire community.
We aim to practice appropriate measures when handling patron misconduct. In keeping with that policy, all groups and individuals are expected to adhere to the Marshall Area Senior Citizens, Inc. Code of Conduct when participating in programs, taking advantage of services or otherwise using the facilities. MASC and ACC reserve the right to remove individuals from facilities or programs by assigning clearly stipulated periods of suspension. Suspension or expulsion of a member or visitor may be initiated and enforced by the Executive Director or his/her representative following the Member/Visitor Expulsion procedure.
Conduct causing such action may include one or more of the following violations, but may not necessarily be restricted to same:
• Profane language.
• Disruptive behavior.
• Disregard for fellow members, staff and/or volunteer leadership.
• Willful destruction of property (building and/or furnishings).
• Bringing or consuming alcoholic beverages or illegal drugs on the premises. No alcoholic beverages are allowed on premises without a city liquor license.
• Inappropriate touching of staff, volunteers or another member or visitor.
• Inappropriate comments that are derogatory or demeaning that are not welcomed.
• Constantly "picking on" or badgering another (bullying).
• Smoking only in designated area outside the building, and use the disposal container.
• Inappropriate Racial, religious or sexual harassment of Center participants or staff.
• Inappropriate dress.
• Lack of personal hygiene or wearing of clothing that constantly is in need of cleaning (This is a particularly sensitive area and there may be extenuating circumstances. Finances maybe a problem or there may be certain health issues, etc. Referral to the Social Services or Public Health may be necessary).
• Coercing others to give him/her money or rides.
• Possession or use of a dangerous weapon is prohibited on City property. This includes employees with valid permits to carry firearms.
• Threatening someone with bodily harm.
• Violation of any federal, state, county or city laws and ordinances.
• If a caregiver accompanies you at ACC, he/she must remain with you during program hours.
• Do not touch or move other people’s personal items without the owner’s permission. If you find something that you think may be lost or abandoned, notify staff. ACC is not responsible for lost or stolen property.
• Respect the bathrooms by cleaning up after use, flushing toilets, and notifying staff of any issues for correction.
• Do not leave or store personal possessions at ACC.
• The Adult Community Center hours of operation are from 8am to 4:30pm and must be vacated promptly prior to the 4:30pm closing. Unless you have received prior permission from ACC staff to stay longer.
• No burning of candles, incense, etc.
Suspension/Expulsion Procedure
Should staff become aware of or observe inappropriate behavior in the Senior Center or sponsored event, they are to follow the following steps:
Verbal Warning
• Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. This step is considered a verbal warning that the behavior displayed is unacceptable and cannot occur again.
• Step 2: If the person's behavior continues, staff has the authority to direct the person to leave the building immediately. If the person chooses not to leave the building voluntarily, there will be no other choice than to enforce their removal by calling law enforcement for assistance.
Written Warning
A written warning may be issued if behavior persists on a separate occasion.
• Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. The conversation will be put in writing, and a copy given to the individual.
• Step 2: If the person's behavior continues, staff has the authority to direct the person to leave the building immediately. If the person chooses to not leave the building voluntarily, there will be no choice other than to enforce their removal by calling law enforcement for assistance.
INCIDENTS OF IMMINENT DANGER
Handle imminent danger to persons or property as a police matter. When appropriate call 9-911 to protect the safety of participants and staff at the Center.
Membership Revocation
A membership revocation may be issued if behavior persists on a separate occasion.
• Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. The conversation will be put into writing, and a copy given to the individual.
• Step 2: If a person's behavior persists, but on a third occasion from the original verbal warning, staff is authorized to issue a revocation of membership to the individual and may direct them to leave the building immediately.
• Appeals Process In the event of a member's revocation of membership, he or she may appeal this decision to the MASC Board by submitting a written request to be placed on the agenda for a closed session. The board will review the case, hearing from both the member and staff. The board decision is final.